Terms of service
Last updated: 2026
Welcome to ALVERA. By accessing our site and making a purchase, you agree to these General Terms and Conditions of Sale and Use.
1. General Information
The ALVERA website offers online sales of products intended for individuals.
For any questions, you can contact us at:
2. Acceptance of the Terms and Conditions
By using our site or placing an order, you acknowledge that you have read, understood and accepted these terms and conditions.
3. Products and Availability
We strive to present the products with the greatest possible accuracy.
However, the images and descriptions are provided for guidance purposes only and may differ slightly from the product received.
Products are offered subject to availability.
4. Price
The prices displayed on the website are indicated in GBP (£) and include applicable taxes where required.
ALVERA reserves the right to change its prices at any time without notice.
The price applied will be the one displayed at the time of the order.
5. Orders
All orders placed on our site are subject to validation.
We reserve the right to refuse or cancel an order in case of suspected fraud, pricing error, or any other legitimate reason.
6. Payment
Payments are processed via secure platforms.
ALVERA never stores your complete bank card information.
All transactions are protected by recognized security technologies.
7. Delivery
Orders are shipped according to the timeframes indicated in our Shipping Policy.
Delivery times are estimates and may vary depending on the destination or logistical conditions.
8. Returns and Refunds
The conditions relating to returns and refunds are detailed in our Refund Policy.
Customers have 14 days after receiving their order to request a return, in accordance with the applicable conditions.
9. Intellectual Property
All content on the ALVERA website, including but not limited to texts, images, logos, graphics and visual elements, is protected by intellectual property laws.
Any unauthorized reproduction or use is prohibited.
10. Limitation of Liability
ALVERA cannot be held liable for indirect damages resulting from the use of the site or the inability to use the services offered.
11. Personal Data
The personal information collected is processed in accordance with our Privacy Policy.
12. Changes to the Terms and Conditions
ALVERA reserves the right to modify these terms and conditions at any time.
The changes take effect as soon as they are published on the website.
13. Contact
For any questions regarding these General Terms and Conditions:
ALVERA