Refund policy
Last updated: 2026
At ALVERA, your satisfaction is our priority. If you are not completely satisfied with your purchase, you can request a return in accordance with the conditions below.
Returns
You have 14 days from the date of receipt of your order to request a return.
To be eligible for a return, the item must:
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To be in one's original state
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Not to have been used or damaged
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To be returned in its original packaging when possible
Return Procedure
To initiate a return, please contact our customer service department at:
Please provide your order number and the reason for the return.
Our team will provide you with the necessary instructions to complete the return.
Refunds
Once your return has been received and inspected, we will inform you of the approval or rejection of your refund.
If your request is approved, the refund will be issued to your original payment method within a few business days.
Damaged or Defective Items
If your order arrives damaged or you receive a defective product, please contact us as soon as possible with photos of the product in question.
We will find a suitable solution, which may include a replacement or a refund.
Order Cancellation
Orders can be cancelled before they are shipped.
Once the order has been shipped, it cannot be cancelled and must follow the standard return procedure.
Non-Returnable Items
Some items may not be eligible for return due to hygiene, safety, or applicable regulations.
Contact
For any questions regarding returns and refunds:
ALVERA